When a rented kimono is soiled, it is important to deal with the rental store appropriately.
Below is a detailed explanation of how to handle soiled kimonos and how to contact the store.
If you find a dirty kimono
If you discover a stain, immediately follow these steps.
Instant Processing
Treat the stained area as soon as possible.
If left unattended, stains can easily set in, so quick action is essential.
Check the degree of soiling
If the stains are minor, you may be able to treat them at home, but if the stains are severe, consider hiring a professional contractor.
Photography
Photographs of the soiled condition should be taken and made available as evidence later.
Contact the rental agency
If you find a stain, notify the rental agency immediately.
Be sure to accurately communicate the situation, including the following points.
Detailed Description
Describe in detail the condition of the stain and the circumstances under which it occurred.
Do not be afraid to tell what condition you found it in and what action was taken to deal with it.
Photo credits
Send the photos you just took to the store to visually communicate the situation.
Consult with us
Talk to the rental store about what to do afterwards and whether repairs are needed.
Follow the instructions from the store to find the best solution.
Coordination with stores
In coordinating with the stores, please keep the following points in mind.
Wanting for laundering
Stains may be professionally handled through a cleaning service with which the rental agency is affiliated.
Need for repair
If the kimono is heavily soiled or damaged, it may need to be repaired.
In such cases, the rental agency will coordinate with the appropriate repair company.
Expenses
Understand the terms and conditions set forth in the rental agreement and terms and conditions regarding cost-sharing for repairs and cleaning.
As a precaution
Finally, keep in mind the following points.
Honest report
Avoid trying to hide dirt; honest and sincere reporting is the key to maintaining trust.
Confirmation before return
After washing or cleaning, check the condition of the kimono again to ensure that the stains have been completely removed.
Follow store instructions.
Always follow the instructions given by the rental store. Store staff is experienced in these situations and can provide the best solution.
If you have soiled your rented kimono, stay calm and communicate with the rental store.
Prompt action and proper handling are the keys to a smooth resolution of the problem.
What is our rental plan?
In our kimono rental plan, some stains on the feet, spills of food, and other stains that can be washed off quickly are expected and are fine.
We do not charge customers for stains within the range of general handling.
We would appreciate it if you could let our staff know when you return the garment so that we can deal with the situation smoothly.
Our staff always washes and keeps the kimonos clean so that our customers can wear them comfortably.
Please feel free to rent a kimono.